Warranty Terms

Terms of Warranty Service

Aquarea's warranty service implies the customer's right to request free repair, replacement, price reduction, or termination of the contract within the applicable warranty period from the date of purchase, if the product is found to be defective.

The warranty period is 12 or 24 months, depending on the specific product.

Important: Warranty conditions apply only to customers who have used Aquarea's service (professional installation).

Customer Rights

If a product is found to be defective during the warranty period, the customer has the right to request:

  • Product replacement – no later than 5 business days from the purchase date.
  • Free repair – if the defect is discovered within the applicable warranty period – 12 or 24 months, depending on the product.
  • Price reduction – if the discovered defect does not entirely impede the use of the item but reduces its value or functionality.
  • Contract termination – if the defect is substantial and cannot be remedied or involves unreasonable costs or timeframes.

Operation and Maintenance Conditions

The warranty is valid only if:

  1. The product is used according to the manufacturer's instructions and purpose;
  2. The customer adheres to maintenance and operation recommendations;
  3. Filters and other replaceable elements are changed according to the recommended periodicity;
  4. Technical service is performed when necessary;
  5. The product's resource limit is observed — duration, literage, or other technical parameter.

When the Warranty Does Not Apply

Warranty service will not be provided if:

  • The company was not notified of the defect within 5 business days of its discovery;
  • The serial number is damaged or altered;
  • The product is damaged mechanically, by fire, flood, or other external factors;
  • The product installation was performed by a third party or by the customer independently;
  • The usage norms specified by the manufacturer are violated;
  • For example, a household filter is used for commercial or industrial purposes;
  • The product has been opened or repaired by an unauthorized person or service;
  • The damage is caused by neglecting maintenance rules, including failure to replace filters on time.

Limitation of Liability

Aquarea's liability is limited solely to the product's value.

The company is not responsible for any additional or indirect damages, such as:

  • Damage to other items;
  • Loss of income;
  • Interruption of business;
  • Indirect consequences caused by water quality if the customer has violated the rules of operation or maintenance.

Additional Conditions

To register a warranty claim, the customer must provide:

  • Proof of purchase document;
  • Order or invoice information;
  • Product photos or videos if necessary;
  • Installation information.

Aquarea reserves the right to have a technical specialist inspect the product before confirming a warranty case.

Contact Information

To register a warranty case, please contact us:

Aquarea
📞 +995 32 212 22 32
📧 info@aquarea.ge
📍 Didi Dighomi, Davari Street #37