Privacy policy

Privacy Policy
Last updated: 01.07.2025

1. Who We Are

This Privacy Policy explains how we collect and process users’ personal data.

Company: LLC “AQUAREA”
Identification Code: 406514703
Address: Tbilisi, Didi Dighomi, Davari #37
Email: info@aquarea.ge
Phone: +995 32 2 12 22 32

2. Data We Collect

  • First and last name
  • Email address
  • Phone number
  • Delivery address
  • Order and receipt/invoice details

3. Purposes and Legal Basis for Processing

  • Order processing and delivery – Contract performance
  • Warranty and service support – Contract performance and legitimate interest
  • Analytics and website improvement – Legitimate interest
  • Accounting and tax obligations – Legal obligation

4. Data Sharing

  • Payment provider: TBC Bank
  • Delivery/Courier service: The company selected for the specific order (only necessary data: name, phone number, address)
  • Analytics and advertising: Google Analytics, Google Ads, Meta (Facebook/Instagram) Pixel

5. Data Retention

  • Orders and tax documentation: Stored for the period required by Georgian law (typically 5–10 years)
  • Warranty and service records: Stored for at least the warranty period and for an additional reasonable period
  • Analytical data: Stored for the duration defined by the respective service providers

6. Cookies and Analytics

Our website uses analytics and marketing cookies (Google Analytics, Meta Pixel) to improve functionality and support advertising efforts. Essential cookies are used to ensure the basic operation of the website.

7. International Data Transfer

Data may be processed on servers located outside Georgia. Transfers are conducted in compliance with international data protection standards.

8. Minors

Our services are intended for adults only. We do not knowingly collect personal data from minors.

9. Data Security

The company confirms that it operates in full compliance with data protection legislation (including international regulations) and ensures the protection of the rights of data subjects. Access to personal data is restricted to authorized individuals only, and granted exclusively to employees who have been properly trained on data protection matters and who require such access to perform their duties.

Employees are fully aware of their confidentiality and security obligations, which remain in effect even after the termination of their employment.

The company implements technical and organizational measures to safeguard your data, including:

  • Restricting access to user data to authorized personnel only
  • Regularly reviewing and updating standard security procedures and regulations
  • Encrypting data and using secure communication channels (HTTPS/SSL)

10. Your Rights

  • You have the right to:
  • Request information and access to your data;
  • Request correction or deletion of your data;
  • Restrict data processing;
  • Request data portability in a structured format (where technically possible);
  • Object to data processing for analytics and marketing purposes;
  • Withdraw consent at any time (where processing is based on consent).

For any request, contact us at info@aquarea.ge.
You also have the right to file a complaint with the Personal Data Protection Service (PDPS) or take legal action in court.

11. Incident Response

We take all reasonable measures to prevent incidents related to personal data. In case of a data breach, we will notify the PDPS within 72 hours, and users if necessary, in accordance with the law.

12. Policy Updates

We reserve the right to update this Privacy Policy. All changes will be published on this page, along with the updated “last updated” date.