• Order and payment

    Placing an Order and Payment Methods - Everything You Need to Know Before Purchasing

    View FAQ

  • Delivery and Returns

    Delivery Terms and Returns - Everything you need to know before and after receiving your order

    View FAQ

  • Products & Services

    Products, Installation, and Service - Everything You Need to Know for System Selection and Maintenance

    View FAQ

FAQ

Order and payment

How can I place an order?

Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.

What payment methods are available?

Payment methods include:

  • Bank card;
  • Apple Pay;
  • Google Pay;
  • Bank transfer;
  • Installments or payment splitting services.

Available methods for a specific order will be displayed during checkout.

When is an order considered confirmed?

An order is considered confirmed once payment has been successfully completed. If necessary, our team will contact you additionally to clarify order details.

How can I check my order status?

After receiving your order, our team will contact you to confirm the necessary details, including delivery time and address.

You can contact us at any time regarding the status of your order:

+995 32 2 12 22 32
info@aquarea.ge

If I place an order with installation, will you contact me?

Yes. If the order includes installation, our team will contact you to clarify the details, time, and address of the installation.

FAQ

Delivery and Returns

Where is delivery available?

Delivery is available throughout Georgia.

How long will it take to receive my order?

Standard delivery times are:

  • Tbilisi: 1โ€“2 working days
  • Regions: 4โ€“5 working days

Orders are processed on working days. Orders received on weekends and holidays will be processed on the next working day.

How much is delivery?

Free delivery within Tbilisi for orders costing โ‚พ100 or more.

For orders up to โ‚พ100:

  • Tbilisi - โ‚พ6
  • Regions - โ‚พ10

Is it possible to pick up from the showroom?

Yes, showroom pickup is available. Please contact us in advance so we can confirm your order is ready.

Under what circumstances can I return a product?

Products can only be returned if they are defective or damaged during shipping.

To request a return, you must provide photo and/or video evidence of the defect or damage.

Within what period can I submit a return request?

The return period is 14 calendar days from the receipt of the order.

Is the used product subject to return?

No. Used products are not eligible for a refund.

Is there an additional return fee?

No. In case of product return, a restocking fee does not apply.

What happens in case of a defective product?

In case of a defective product, AQUAREA will provide a product replacement or a full refund.

How long does it take for the money to be returned?

The amount will be refunded using the same payment method used for the original payment, within a maximum of 5 business days.

What should I do if the product is damaged upon receipt of the order?

Contact us immediately and provide:

  • Order number
  • Problem description
  • Photo and/or video material

Phone: +995 32 2 12 22 32
Email: info@aquarea.ge

FAQ

Product & Service

Do the products come with a warranty?

Yes. Applicable products are covered by a manufacturer's or AQUAREA warranty, the specific terms of which are defined in the product's warranty conditions or warranty card.

For the warranty to be valid, it is important to use the product correctly and to timely replace necessary consumables and filters.

Do you offer installation services?

Yes. AQUAREA offers customers an installation service for water filtration systems.

Do you offer technical support and after-sales service?

Yes. We offer technical support and after-sales service through the company's official service.

How do I choose the right product?

Choosing the right system depends on the quality of the raw water, consumption, and needs. If you are unsure, contact us and we will help you choose the appropriate product.

Do filters need to be replaced regularly?

Yes. For the system to function properly, it is important to timely replace filters and cartridges and to operate the product correctly.

Will the warranty be valid if used incorrectly?

No. The company is not responsible for any product damage or malfunction caused by improper use.

Can't find the desired answer? Contact us!