Refund policy

1. Return Conditions

  • A product can only be returned if it is defective or damaged during transportation.
  • When requesting a return, photo and/or video proof of the defect must be provided.
  • Used products are not eligible for a refund.
  • The return period is 14 calendar days from the date of receiving the order.
  • No additional fees (such as a restocking fee) apply.
  • All products are subject to this policy (we do not sell items in a “Final Sale” category).

2. Refund or Replacement

  • In the case of a defective product, AQUAREA will provide either a replacement or a full refund.
  • Refunds are processed via the original payment method within a maximum of 5 business days.

3. Procedure

To request a return or refund, please contact us:

Provide your order number and a description of the issue.